Frequently asked questions

Is buying on the internet safe?

Rebel & Rose has several quality seals for selling on the internet. We therefore conform to the terms and conditions of these quality seals, the aim of which is customer protection.

We value having satisfied customers. In addition, at Rebel & Rose you can pay through iDEAL, currently the safest and most efficient way of paying over the internet.

What makes Rebel & Rose different?

We want to stand out by offering beautiful, unique, high-quality bracelets for an affordable price.

We believe that good service is a key driver for a company’s success – not only in the short term, but also in the long term. So we’re going to do our best to make you a satisfied customer or keep you as a satisfied customer.

Can I pick up my purchase at your office?

No, unfortunately this isn’t possible. We are not a shop that you can visit. For security reasons, we do not have any bank notes at our business address.

Do your products come with a warranty?

All of our products have a six-month warranty, unless indicated otherwise.

Do you deliver to postboxes as well?

We don’t deliver orders to postbox addresses. We advise you to use a delivery address where there is always someone present during office hours.

How long will it take for my order to arrive?

The delivery time takes about 3 to 14 business days after receipt of payment. 

This delivery period is an estimate and is based on past delivery experiences. In addition, the delivery time depends on the availability in stock of the ordered product. Shipments are usually dispatched through PostNL. In some cases, we may also use the services of parcel delivery companies such as GLS and DHL. Please contact us for a cost estimate for rush orders.

Can I see my order status?

You will receive a number of e-mails with information about the status of your order at the e-mail address that you entered when placing the order. The first message will confirm your order. You will receive a second e-mail once your items have been dispatched.

Use the second e-mail to conveniently monitor your orders by clicking on the link in the e-mail. You will be redirected to PostNL’s Track and Trace site. Once there, you will be asked to enter the following information in the fields: 

  • Barcode number of the shipment (stated next to the barcode itself) 
  • Postal code of the recipient 
  • Click on ‘Search’

A few seconds later you will see exactly where your shipment is at that moment in time.

Can I return my order?

By law there is an approval period of 14 days in the Netherlands. If the product you ordered does not meet your expectations, then you can return the order within this time frame. You must return products using the Rebel & Rose Return Form, which can be downloaded from the website ( see Returns ). Any return shipment lacking a completely filled in Return Form will be rejected.

Please ensure that the parcel is sent by insured shipment and has sufficient postage. The postage cost for the return shipment is for the customer’s account, unless we are responsible for the error. In that case, the postage cost will be settled afterwards. Shipments without postage are always rejected. We can’t be held responsible for the potential loss of a shipment. Only unused products in their original packaging will be credited (within 30 days). Customized products do not fall under the above-mentioned return options. 

The purchased item must be sent back within 14 days by using the Return Fomr and with all documents, including the packaging, warranty and instruction manual, and the purchased item must be complete and emphatically unused, unworn, undamaged not deficient in any way, to be evaluated by Rebel & Rose.

Can I cancel my order?

Yes, you can cancel your order. Cancelling an order is free providing the order has not been sent yet. If you cancel an order that has already been sent, then you have to refuse the package upon delivery. If Rebel & Rose has already received your payment, then we will refund the amount after receiving the returned package. The cost for return postage will be deducted from that amount.

Paying through iDEAL

Use iDEAL to make safe, secure and convenient payments. iDEAL is based on online banking. This means that you can make your payment in your trusted payment environment, based on your bank’s specific security methods. You will go through the same procedure as when using your own bank to make online payments (for example, Random Reader at Rabobank, SMS TAN code at ING Bank and the e.dentifier at ABN AMRO). The payment is immediately deducted from the checking account. In that sense, it resembles using your debit card.

How does iDEAL work?

You place your order at a webshop. When paying for your order, you can opt to pay through iDEAL. Click on the iDEAL pay button and select your bank. You will then be redirected to your own bank and shown your payment order. Your bank will ask you to fill in some details and authorise the payment. The amount is immediately written off your account, and the webshop is informed that you have paid.
You can pay through iDEAL as long as you do your online banking at a participating bank. You don’t have to register to use iDEAL. If you don’t do online banking, then ask about it at one of the participating banks.

Are there costs attached to paying through iDEAL?

No, there are no costs attached. All Rebel & Rose customers can pay through iDEAL free of charge.

I have made a payment. How can I be certain that my payment has been received?

After paying through iDEAL, you will see a confirmation which you can print out or e-mail. Your iDEAL payment will also appear on your bank statement.

Can I reverse an iDEAL payment?

A payment made through iDEAL is final and cannot be reversed once processed, just like an online payment. You can subsequently cancel your order, however. The purchase sum will be deposited back into your account.

Credit card (Visa / MasterCard)

We also offer the option of paying by credit card (VISA / MasterCard). Paying by credit card is completely secure with us because we outsource this payment procedure to a specialised provider (MultiSafepay). Every single payment undergoes a verification check for potential fraud.

You can pay by credit card FREE OF CHARGE (VISA / MasterCard).

Mister Cash

Bancontact/Mister Cash is the online payment system developed jointly by banks in Belgium. All Belgian customers of participating banks who do online banking can use Bancontact/Mister Cash.

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