How to cancel or return an order
Cancelling an order is free of charge providing the order has not been sent yet. If you cancel an order that has already been sent, then you have to refuse the package upon delivery. If we already received your payment, then after receiving the returned package, we will refund the amount to the same bank account used for payment. The cost for return postage will be deducted from that amount.
Return policy / Cooling-off period:
You have a cooling-off period of 14 days to return a product without statement of reason. This period starts on the day of delivery. An exception to the rule are products that were made especially for you or ordered especially for you. Products can only be returned if they are unused and in the original packaging. For information, please see section 4 of our general terms and conditions. Use the Return Form (see bottom of this page) for returns and always add the packing slip to the return shipment.
Returning an entire order or part of an order:
Returning an entire order?
Would you like to return an entire order? In such cases, you must return items that you have already received to us. Use the Return Form (see bottom of this page) for returns and always add the packing slip to the return shipment. Watch4Us will refund the entire purchase sum upon safe receipt of the items. The return postage is for your account.
Returning part of an order?
If you are returning part of your order, then the purchase sum for the item(s) you are returning will be refunded.
Always use the Return Form
Use the Return Form (see bottom of this page) for returns and always add the packing slip to the return shipment.
Please note: the bank account number that you enter for a refund must be identical to the bank account number that was used to pay the order. Payments from a credit card will be refunded to the credit card. This is to prevent potential fraud with returns. Refunds will be processed within 14 days.
Attn Client Service
Juffrouw Idastraat 18-a
2513 BG Den Haag