How to cancel or return an order
Cancelling an order is free of charge providing the order has not been sent yet. If you cancel an order that has already been sent, then you have to refuse the package upon delivery. If Watch4Us has already received your payment, then after receiving the returned package we will refund the amount to the same bank account used for payment. The cost for return postage will be deducted from that amount.
Return policy/Cooling-off period:
You have a cooling-off period of 14 business days to return a product without statement of reason. This period starts on the day of delivery. An exception to the rule are products that were made especially for you or ordered especially for you. These products can only be returned if they are unused and in the original packaging. For information, please see section 4 of our general terms and conditions.
Returning an entire order or part of an order:
Returning an entire order?
Would you like to return an entire order? In such cases, you must return items that you have already received to the return address (see bottom of this page). Watch4Us will refund the entire purchase sum upon safe receipt of the items. The return postage is for your account.
Returning part of an order?
If you are returning part of your order, then the purchase sum for the item you are returning will be refunded.
Always notify in writing
Watch4Us must be notified in writing of all cancellations, exchanges and returns. This can be done by e-mail, fax or post. You must always mention your full name and the invoice number. In order to refund amounts already paid (advance payment), we will also need your bank account number. Customers in Belgium must also mention the IBAN and BIC/Swift number of their account.
Please note: the bank account number that you enter for a refund must be identical to the bank account number that you used to pay Watch4Us. This is to prevent potential fraud with returns. Refunds will be processed within 14 days.
Rebel & Rose
2501 HN The Hague